Despite making a complaint to the Met police about their handling of my assault in December, I’ve heard very little – so little that were I a client and they a supplier, I’d have got rid of them long ago on the grounds of completely unacceptable levels of service.
At no point at all has the process of complaining been easy.
There was a week’s worth of calls before I could even get the name of an officer to whom I could send the email – imagine, then, my disinclination to follow the suggestion that I make my formal complaint via the automated comment form on their site where these things, I have little doubt, disappear into the Metropolitan ether.
I sent my complaint in December. Since then, I’ve had a letter to say that it’s being escalated. And that’s pretty much it.
In the eight weeks since, to get any sort of update or acknowledgement that the thing’s being looked at and not filed away in the pile marked “if we ignore this one for long enough, she’ll forget about it,” I’ve had to send three emails, the reply to each of which promises my complaint’s being looking at, but with progress that’s being made at apparently geological speed.
It’s not going to work: they can try stalling to their hearts’ content. I can absolutely guarantee that my stubborn streak and capacity to dig my heels in to get what I damned well came for is greater than their inclination not to do anything.
I shall keep emailing. I shall start copying in their superiors. I’ll complain through the IPCC. I’ll have no compunction naming and shaming the officers who are taking so long to deal with the frankly disgusting behaviour of their colleagues. I’ll turn up at the station and demand answers. Or raise the issue with my media-savvy MP whom I’m 100% sure is thinking about his reelection in a constituency of increasingly young professional types bothered about their safety. Hell, if I need to sit in the corridors of the Home Office to harangue the Policing Minister, I’ll do it.
I’m not afraid of a time-consuming and irritating process. There are so many people out there on the end of shitty treatment by our public service providers who don’t have the capacity to make people answer for their conduct. Just as I deserve better, so do they. And I’m prepared to jump up and down until we all get it.